Exchanges or store credits for most items. Some items ship UPS- lookout car seats, most dog beds & steps will be exchanged at sellers discretion (Solvit products incur 12% restocking fee) A return authorization # must be included with returned items and must be in new condition. A store use credit will be issued to apply to buy it now merchandise or your item will be replaced when size is the problem. Postage cost will be Bourne by the buyer unless an error was created by us i.e. wrong item

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